TradeWinds Marketplace Privacy Policy
Effective Date : [6/24/2024]
This Privacy Policy outlines how TradeWinds Marketplace ("we," "us," or "our") collects, uses, discloses, and safeguards the personal information of individuals ("you" or "users") who interact with our services. We are committed to protecting your privacy and ensuring the confidentiality of your personal information.
We collect personal information that you provide to us directly, such as
- Contact Information: Name, email address, country, phone number
- Account Information: Username, password, and other credentials.
- Verification Information: Identification documents and verification details
- Transaction Information: Payment information, transaction history, billing information
1.2 Automatically Collected Information
When you interact with our platform, we automatically collect information about your device and usage of our services, including:
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Information: Pages visited, time spent on the platform, links clicked, and other usage data.
- Location Information: Geolocation data to provide location-based services
2. Purpose of Collection
2.1 Providing Services
We collect personal information to
- Validate your identity
- Ensure the security of our platform.
- Perform necessary verifications
- Process transactions and provide our services.
- Communicate with you regarding your account and related activities.
2.2 Improving Our Platform
We use the information to:
- Enhance and personalize user experience.
- Conduct research and analysis to improve our services.
- Develop new features and services.
- Monitor and analyze usage and trends.
2.3 Marketing and Promotions
With your consent, we may use your information to:
- Send you promotional materials and updates.
- Inform you about new products, services, or features.
- Conduct surveys and gather feedback.
3. Information Storage and Security
3.1 Data Storage
Your personal information is securely stored on our private servers, which are protected by appropriate security measures to prevent unauthorized access, use, or disclosure.
3.2 Retention Period
We retain your information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
4. Information Sharing
4.1 Third-Party Service Providers
We may share your information with trusted service providers who assist us in operating our platform, delivering services, or conducting business on our behalf. These service providers are contractually bound to maintain the confidentiality and security of your information.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
5. Cookies and Similar Technologies
5.1 Use of Cookies
We use cookies and similar technologies to:
- Enhance user experience.
- Analyze site traffic and usage.
- Remember user preferences and settings.
- Provide personalized content and ads.
5.2 Managing Cookies
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.
6. Consent
By using our services, you provide your consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us, although this may impact your ability to access and use certain features of our platform.
7. User Rights
7.1 Access and Update
You have the right to access, update, and correct your personal information in our records. You can manage your information through the profile section of your dashboard.
7.2 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
7.3 Right to Erasure
You have the right to request the deletion of your personal information, subject to certain legal exceptions.
7.4 Objection to Processing
You have the right to object to the processing of your personal information for specific purposes, such as marketing.
8. Children's Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a user under the age of 18, we will promptly delete it from our records.
9. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website or app. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the contact information provided on our website.
11. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that your personal information is protected by requiring all our group companies and third-party service providers to follow this policy and applicable data protection laws.
12. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and the relevant regulatory authorities within the timeframe required by law.
13. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
14. Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below:
- Data Protection Officer: Lauren Brown
- Email: Lauren@tradewindsmarketplace.com
15. User Generated Content
Any content or information you submit to public areas of the platform, such as reviews or comments, may be visible to other users and the public. We are not responsible for the privacy practices of other users or third parties who may view and use this information.
16.1 GDPR Compliance
If you are located in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR). This includes respecting your rights to access, correct, delete, and restrict the processing of your data.
16.2 CCPA Compliance
If you are a resident of California, USA, we process your personal information in accordance with the California Consumer Privacy Act (CCPA). This includes your right to request information about the data we collect, the purposes for which it is used, and your right to request deletion of your data.
16.Compliance with GDPR and CCPA
17. Confidentiality and Security Measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
- Encryption: Encrypting personal data to protect it during transmission.
- Access Controls: Restricting access to personal data to authorized personnel only.
- Monitoring: Regularly monitoring and testing our security measures.
18.1 Direct Marketing
With your consent, we may use your personal information to send you direct marketing communications about our products and services. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in the emails.
18.2 Third-Party Advertising
We may share your information with third-party advertising partners to deliver personalized ads. You can manage your advertising preferences through your account settings or by contacting us directly.
18. Marketing and Advertising
19. Surveys and Feedback
We may invite you to participate in surveys or provide feedback to improve our services. Participation is voluntary, and the information collected will be used to enhance our offerings and user experience.
20. Dispute Resolution
If you have any complaints regarding our compliance with this Privacy Policy, please contact us first. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information in accordance with this policy.
- Email: support@TradewindsMarketplace.com
- Website: www.TradewindsMarketplace.com